At TheGlamVibes.com, we want you to love your purchase! However, if you’re not satisfied, we offer a 5-day return window from the date of delivery under the following conditions:
1. Eligibility for Returns
- Items must be unused, unworn, and in original packaging (with tags/labels intact).
- Proof of purchase (order number/receipt) is required.
- Final sale items (e.g., clearance, personalized products) cannot be returned.
2. How to Initiate a Return
- Contact us within 5 days of delivery:
- Email: help@theglamvibes.com
- WhatsApp: +92 321 8380869
- Provide your order number, product details, and reason for return.
- We’ll guide you through the return process (e.g., shipping instructions).
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
- We recommend using a trackable shipping method—we’re not liable for lost returns.
4. Refund Process
- Once we receive and inspect the item, refunds will be processed within 3–5 business days.
- Refunds will be issued to the original payment method (excluding shipping fees).
- Sale/discounted items may only qualify for store credit.
5. Exchanges
- Exchanges are subject to product availability. Contact us first to confirm stock.
6. Damaged/Defective Items
If your item arrives damaged or defective, notify us within 24 hours of delivery with photos/videos. We’ll arrange a free replacement or refund.